FAQ❓
How long will it take to get my orders?
Please note most of our products are made to order. This means it can take between 7 to 10 business days for your item to be shipped. Please see the items description before purchase.
Do you ship outside of the UK?
Unfortunately no, we only ship to addreses within the United Kingdom. Free Shipping is applied on all orders. We run discounts and promotions all year, so stay tuned for exclusive deals.
Are your LED signs suitable for outdoor use?
Yes we can make them suitable for outdoor use, as long as you tell us before you purchase. Note only individual signs can be made waterproof. Have a design you like to have waterproof? Use the 'Custom Drawing' form and let us know.
Can I customise the size, colour, and design of my sign?
Absolutely! You'll be amazed on what options we have available for you. Use the 'Custom Drawing' form and get in touch!
How do I install or hang my LED sign? Is hardware included?
All signs come with either pre-drilled holes or hanging hooks depending upon the product. Individual signs are provided with wall mounts to standoff from the wall.
Always seek the advice of a professional if you’re unsure of how to hang this up, as different wall types require different methods. It is customer responsibility to ensure the product is appropriately secure.
Can I change the brightness or colour of the LED lights?
Yes! All our signs come with a dimmarble remote to allow you to not only change the brightness, but in some cases have different flashing options.
What is your return/refund policy?
At OhSoFancy, we always aim to please! Our goal is to make sure you love your new sign, and we are committed to resolving any issues that may arise. If you have a problem with your order, please get in touch right away so we can make it right.
Returns & Refunds Please note that as our custom and personalised items are made specifically for you, we are unable to accept returns or offer refunds on these pieces. For all other eligible items, it is the customer’s responsibility to arrange and pay for return shipping costs.
For full details, please see our Refund Policy here.
